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TESTING YOUR SYSTEM Most Vigilarm alarm systems have a 24-hour line check to make sure your system is operational. We still recommend that you test your system thoroughly at least once a month and anytime before you are planning to be away for any length of time. Just call the station with your I.D. code and let the operator know you are testing your system. Then arm your system, create an alarm so that your siren sounds, then disarm the system. There is no need to send every zone to the station; however with the system disarmed you should check that each protected door, window and motion detector, etc. show up as violated on your system status light or keypad. This is easily done with one person watching the lights while another opens doors, windows, etc. Call the station to confirm that your signals were sent and that you are finished testing. The best time for testing is regular office hours; 8 am- 5 pm. Although testing can be done anytime, 'regular office hours' testing is recommended in case you need to talk to a technician who will be more readily available during these hours. Give yourself at least a week prior to your going away in case any problems with your system should occur. This will give our Service Department time to schedule you in for service. NEW PRODUCT UPDATES Radio Network A letter recently received from Toronto Police Services, citing an analysis of break & enter occurances, identifies a popular method used by criminals to defeat residential and commercial premises alarm systems. Suspects are known to cut telephone wires disabling alarms. Vigilarm recommends protecting vulnerable telephone lines by enclosing them in metal conduit pipe. To ensure the integrity of alarm communication lines we recommend an alternate signalling path as a back up to your phone line. An additional signaling path is now available using a radio network that transmits signals to the monitoring station in addition to the normal phone line signal path. This means that when your alarm is activated we get one signal by radio and another over the phone line. If your phone line is cut or inoperative, we still get the radio alarm signal. This method of backup is more cost effective and technically feasible than ever before. Internet Monitoring We are pursuing certain technology avenues to provide secure transmission internet monitoring as well as real time video monitoring. We are developing these technologies and when we are completely certain they will provide the desired results, we will announce their inclusion in our list of services. PHONE LINE CHANGES It is very important to talk to us about any changes to telephone lines, facilities, features or equipment (eg. Many telephone lines providers are offering ADSL, a high speed internet connection that could affect certain reporting formats. Please remember to keep us informed of any changes to your phone system. Also if Bell has paid you a visit, remember that your alarm system is connected to your phone line and that you could become disconnected during any changes. ACCOUNTING UPDATES Many of our customers now use PAP (Pre Authorized Payments). If you decide to go this route, please call Dianne or Gail and we will send you a form. We are also registered at all major banks for telebanking and internet banking and we also accept VISA. CARBON MONOXIDE DETECTORS Since late 1998, carbon monoxide detectors have been required by law in Toronto, and various other municipalities. Talk to Warren about purchasing a detector for your home, business, or other property.  2405 Lakeshore Blvd. West, Suite 204 Etobicoke, Ontario, M8V 1C6 Tel: (416) 255-9014 Fax: (416) 255-6121 site-map Keep an eye out for our new site -- coming in the new year 
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